Core Value Focus: Customer Service

“The companies on this year’s Inc. 5000 have followed so many different paths to success,” says Inc. editor in chief James Ledbetter. “There’s no single course you can follow or investment you can take that will guarantee this kind of spectacular growth. But what they have in common is persistence and seizing opportunities.” Sabre88 has never tired in the pursuit of its core values, and uses them as opportunities for growth as it continues to improve upon them.

Sabre88 prides itself on our customer service. Our teamwork and open communication create a welcoming environment, while our understanding of accountability drives us. Community service is a part of our lifeblood, we aim to help the community as much as it has helped us. Our innovation-based solutions offer creative approaches to modern uses of technology and vision to reach the desired product.

Sabre88 was founded as a result of the realization of a need for innovative small businesses that can provide the government with 100% customer-focused service. Sabre88 takes pride in helping its clients improve overall business processes by tailoring best practices into replicable methodologies and by drawing on a capacity to assemble premier experts, processes, and tools tailored to its client’s individual needs. Our mission is to utilize its competitive mindset to enhance customer performance by developing new strategies after an analysis of existing organizational challenges. All of the figures that point to our growth and capabilities are second to the fact that Sabre88 provides our customers with the defined and impactful solutions to everyday problems.

Sabre88, LLC has a solid record of building strategic partnerships with the federal government to achieve mission-focused solutions. Sabre88 believes that building trusting relationships with the clients that it serves is critical to both organization’s success. Sabre88 takes a hands-on approach to serve its clients by making quarterly visits to clients and onsite personnel to identify possible problem areas and gain a deeper insight into the organizational culture. Additionally, the project managers on-site maintain crucial relationships with our customers, Project Manager Rossemery Duran exemplifies the culture we are trying to create saying, “Working in the same facility as the client has allowed my team and me to maintain constant and open lines of communication. I communicate with the client on a daily basis to ensure that they are receiving exceptional support. If any issues arise, I work with the client to rectify the issue as soon as possible”.  Sabre88’s proven ability to help government leaders manage large-scale initiatives and achieve mission goals is unsurpassed in its fervent commitment to the objectives of clients 24 hours a day, 7 days per week. Far too often government requirements are fulfilled by hand- off contractors who lack the technical understanding and the management capabilities to satisfy task directives. Consequently, this leads to dissatisfied clients and growing distrust between federal agencies and contractors who attempt to support them. Sabre88, LLC has displayed a unique aptitude for bridging this gap to meet and satisfy the needs of Sabre88 clients and personnel. For Sabre88, this unique outlook in approach is the foundation of the company’s sustainability and growth which allows the organization to not just win new opportunities but develop exclusive and individualized partnerships based on a customer’s unique circumstances. We strive to maintain this company culture through our entire community, our project managers work hard to maintain strong relationships with our customers, “The client’s needs are always my top priority. I ensure that my team is aware that we need to be flexible in order to adapt to any of the changes that the client may have”. Good customer service starts with flexibility, insight, and resourcefulness. Throughout the organization, we strive to maintain and improve our skills with this core value with every experience.

Author: Bobby Cottingham