Sabre88 Past Performance – Contractor Performance Assessment Reporting System (CPARS)

Client: United States Coast Guard

Project Title: Training Support Services

Contract Effort Description: To deliver customized training for federal government contracting personnel of the GS-1102 professional series.

Evaluation Areas & Rating

  • Quality: Very Good
  • Schedule: Very Good
Assessing Official Comments:

QUALITY: The contractor successfully provided training support services which required new training modules to be developed and provided within the period of performance.

The contractor implemented innovative activities within each module to enhance student participation and to improve the skillset of each student. Additionally, the contractor was proactive in preparing each training module and completed requests for changes to existing modules within the scheduled timeframe.

SCHEDULE: The contractor successfully provided training services, the new modules and training classes were on schedule for this period. Per the performance work statement (PWS) the contractor was provided a schedule that was agreed upon by both the government and the contractor which was usually a timeframe of thirty (30) days for initial delivery, but the contractor was able to provide the new training modules before 30 days. The early delivery resulted in the workforce receiving their desired training within this period, which provided the teams with more relevant data for their skillset.

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Client: Department of the Navy

Project Title: Logistics Support

Contract Effort Description: Logistics Services for Aviation Support Equipment

Evaluation Areas & Rating

  • Quality: Exceptional
  • Schedule: Exceptional
  • Cost Control: Exceptional
  • Management: Exceptional
  • Regulatory Compliance: Exceptional
Assessing Official Comments:

QUALITY: The SABRE88 SERD Team at NAVSUP WSS has again provided the exceptional support to the Aviation Ground Support Equipment communities at NAWC Lakehurst, NAVSUP Philadelphia and NAVAIR in the processing of Support Equipment Recommendations Data. The team is still in the 100% telework condition. With the COVID mandates now being relaxed at NAVSUP WSS, a returning to work plan for the team is being discussed. It should be said, that while in the max telework state and with a reduced staff, the team has maintained an above average and very respectable workload production.

The coincidental fact of the largest backlog ever seen in the entire history of the SERD Team effort coming at the same time of the SERD team funding reduction in July 2021 made this block of work challenging. With the SERD Team down two technical billets (leaving the team with 3 Technical Processors), team Leader Brian Schweikert worked to develop an acceptable approach for this workload. Team accomplished several NAVSUP WSS DATABASE maintenance projects concerning End Items (SERDed) of Support Equipment (SE) ITEMS. These projects included but were not limited to the following Period of Performance Highlights: Overlay of newly created NSNs into the Support Equipment Maintenance System (SEMs). Overlay of NAVICP-MECH NSNs into AUTOSERD (SEMs) to assist MECH SERD counterpart.

Throughout this contract, they consistently and accurately provided Cradle to Grave supply database support for all Common and Peculiar End Items of Support Equipment.

SERD TEAM TECH REFRESH: The SERD Team successfully completed the TECH REFRESH of their PCs and the associated Windows 10 updates. A SERD represents a Ground Support Equipment (GSE) End Item. All changes affecting that SERDed item are via SERD revisions, including price changes. A challenging development that has affected price changing via a SERD revision is the action is not accomplished as smoothly as in the recent past. This is due to the upgraded validation and timed systematic changes that both NAVSUP and DLA have adopted. Therefore, all the SERD team can do at this point is suggest a price change logged and updated in the now once or twice yearly pricing updates that the entire population of managed stock numbers will go through. This change is invisible to the fleet who benefit the most from a completed SERD action.

SCHEDULE: The SABRE88 SERD team processes Support Equipment Recommendations Data (SERD) as directed by NAWC Lakehurst through revisions of SERDS. They provide weekly and monthly tracking reports to the NAVSUP Aviation Support IWST as well as a quarterly detailed SERD processing report to their funding source (PMA260) via the AMMRL Program meeting.

COST CONTROL: The SABRE88 SERD team is operating at a recently adjusted funding cost that has been manageable to NAVAIR. There is proof in the fact they have consistently operated at a high performance in spite of recent manpower shortages. The personnel in this group are motivated and respected here at NAVSUP WSS. I highly recommend the retention of this group.

MANAGEMENT: Brian Schweikert, constantly brings his problem-solving skills to tasks to support the SERD efforts. Due to recent manpower shortages (SERD Team down two technical billets) he has been challenged to Think Outside of the Box and remain on task with limited support. Brian worked to develop an acceptable approach for the assigned workload. His focus is the SERD work that needs to be completed weekly on all the active aircraft End Article Platforms. Brian avoided all dilemmas, focused on a plan to tackle the large block of deleted SERDs while not allowing other active requirements to lack. Coordinated with NAVSUPs Management to ensure Packaging and Handling processes were covered, due to a recent vacancy (retired employee). Assisted with the hiring of the retiree’s replacement and ensured training was requested and scheduled. His ability to multitask, problem solve and remain flexible throughout this year is commendable.

The delivery of statistical data for the SERD contracted effort is precise and meticulous. Brian’s focus is the SERD work that needs to be completed weekly on all the active aircraft End Article Platforms. Introduced problems to PMA260, who is the funding source of the SERD team effort and the custodian of the SERD System and SERMIS. PMA260 determined that these SERDs would have no priority ahead of any active platform SERDed weapon system. Therefore, Brian’s plan for the processing and approval of these items will be determined on a weekly basis.

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Client: Department of the Navy

Project Title: Human Resources Benefits Contract Center Support Services

Contract Effort Description: Human Resources Benefits Contract Center Support Services

Evaluation Areas & Rating

  • Quality: Exceptional
  • Schedule: Exceptional
  • Management: Exceptional
  • Small Business Subcontracting: Exceptional
  • Regulatory Compliance: Exceptional
Assessing Official Comments:

QUALITY: Sabre88 LLC is commended for a job well done during this past year. Well executed transition plan where the high quality of services continued. CSRs are trained well to deliver accurate and timely services. There have been no weaknesses identified during this rating period. The monthly Internal Program Review is maintained by the COR and available for review. Each month the contractor exceeded all deliverable events and continues to perform at a very high level.

SCHEDULE: Sabre88 ran an exceptional operation during this rating period, with no deficiencies noted. All deadline dates were exceeded. All deliverables were exceeded as evident of each month’s internal program review. The contractor is a great assess to the Department of Navy benefits program as they are the first point of contact for 223K civilians. Survey’s from customers received are highly satisfactory to outstanding, with the majority rated outstanding.

MANAGEMENT: Sabre88’s management team is also exceptional ensuring the Department of the Navy’s 223K civilians are provided accurate and timely service. The call center metrics reflect outstanding very low call wait times, even during the busiest season of the year. Sabre’s corporate leadership is engaged and participates in all monthly reviews. They are on target, meeting all deliverables and on call to ensure the government is satisfied. Operational managers ensure all business processes are followed and their workforce continues to be highly skilled. This team is a valued partner and is the first contact for all civilian employees.

Exceptional service!

SMALL BUSINESS SUBCONTRACTING: Sabre88 exceeded all contract deliverables per the QASP. Monthly reports to reflect this outstanding performance is maintained by the COR and available for review.

REGULATORY COMPLIANCE: Sabre88 met the contractual requirements during this rating period. there are no weaknesses to share. The staff is very knowledgeable of the regulation pertaining to their line of business.

ADDITIONAL/OTHER: Given what I know today about the contractor’s ability to perform in accordance with this contract, I would recommend them for similar requirements in the future.

Client: Department of the Navy

Program Management And Corporate Operations Knowledge Based Services In Support Of The F-35 Joint Program Office (JPO)

Contract Effort Description:  The range of Program Management and Corporate Operations Knowledge Based services consists of contract administration support, program management support, and technical, analytical, and acquisition support. These services are critical to the successful fielding of the F-35 mission capabilities.

Evaluation Areas & Rating

  • Quality: Exceptional
  • Schedule: Exceptional
  • Cost Control: Satisfactory
  • Management: Exceptional
  • Regulatory Compliance: Satisfactory
Assessing Official Comments:

QUALITY: The Contractor support provided has been exceptional during this past year. They have provided qualified PPMs that have exceeded Government requirements by demonstrating a strong analytical and technical acumen which has ensured a high level of quality services. Some successful performance examples include the delivery of accurate and timely services, high-quality support to staff, accurate and timely compliance with contract tasks; as well as demonstrated proactive communication and recommendations. The contractor exceeded all deliverable events and continues to perform at a very high level. More specifically, during this performance period, the Contractor as PPMs,, supported the JSF SAT Lead and CO Rs in the immediate execution of high-level requests; managed the daily workload within the JSF Support Contracts in box; monitored funding across SAT contracts to ensure all CLINs were at a healthy state, proactively notified the CORs when funding was 75% expended on any particular CLIN and provided CO Rs with analysis of funds needed to support the entire Period of Performance (PoP).

The contractor also confirmed receipt of the Trip Reports and updated the Deliverables/Funding trackers accordingly; reviewed executed contract awards/modifications and updated the SAT records as well as Monthly Expenditure Reports (MER). Tracked and maintained other contract deliverables, invoice vouchers, and the funding and deliverables trackers; and provided recommendations to the respective COR. Additionally, they complied with reviewing WAWF invoices, ensuring all costs were in compliance and providing recommendations to the respective COR; as well as completed the urgent CHC personnel {CSS) validation tasker for the SAT Lead and created a report to capture all SAT CSS Seating Assignments in the Crystal City area and provided to the Deputy Chief Human Capital Officer. The Contractors performance was accomplished with no weaknesses identified during this performance period, furthermore, the aggregated effect of the high level of services received has been of significant benefit to the Government.

SCHEDULE: Sabre88 ran an exceptional operation during this rating period, with no deficiencies noted. All deadline dates were exceeded and personnel have provided exemplary services in the management of time and work schedule. To ensure they remained on schedule, the team regularly reviewed contract deliverables, actively participated in regular meetings, and continually provided input, feedback, and recommendations throughout contract delivery. All contractor responsibilities outlined in the SOW have been executed promptly and efficiently. The Sabre88 Management has been consistently monitoring and assessing the workflow of assigned tasks to maintain accuracy in how work is accomplished. The Contractor has successfully stayed on track with requirements by exercising the following actions, among many others: reviewing the Monthly Expenditure Report (MER), invoices submitted in WAWF, the Funding Tracker, and other contract deliverables; attending standing financial health/Weekly meetings, the Bi-Weekly Tag-up meeting and Financial meeting for the BAH (L&S) contract, and multiple side-bar conversations concerning SAT acquisitions (Security and Program Management); and completing and providing recommendations on numerous guidance documents, including situational telework and information concerning COVID-19, Sections D & F for Security Re-compete, Sections L and M re-write, and Security Individual Streamlined Acquisition Plan with Services (!STRAP).

COST CONTROL: The contractor met contractual requirements with regard to cost. This is a Firm Fixed Price (FFP) contract, so cost overrun was not a concern and there were, effectively, no cost overruns. The contractor provided cost information in a clear, concise, and accurate manner which included effectively managing the contract line item numbers with minimal errors. Billing was accurate and timely in accordance with contractual line item numbers {CLINs). The contractor did not exceed anticipated costs for any CLIN. Any issues with WAWF submissions were identified and remedied quickly and did not cause any detrimental effects to the Government. Sabre88 developed and maintains accurate forecasting methods and an efficient tracking tool that allows quick and easy access to determine all funding provided (MIPR or SPS PID) for procurement action. Sabre88 continues to do a stellar job at tracking procurement contracts from cradle to grave. Evidence of the above performance includes: Sabre88 updating the spend plans for the bi-weekly budget meetings to include funding that has been received in addition to incorporating PR/MIPR numbers for tracking purposes; providing the USG/Partner/FMS Business Financial Managers (BFM) and PM/CO Rs with the latest FY Spend Plans for review and discussion; and leading the SAT USG/Partner and FMS Budget meeting to discuss the status on outstanding funding requests and forecast of future requests. They also updated the USG and FMS Spend Plans to include the Requirement Owners for each effort, including comments to capture the latest status on each request; provided the COR with analysis of funds remaining for all BY OY4 CLINs and requested COR to submit to vendor for de­obligation confirmation; and completed all FY21-FY25 estimates for Korea and submitted to BFMs due to urgency.

MANAGEMENT: The Management Team at Sabre88 is exceptional at ensuring accurate and timely compliance of this contract. Their corporate leadership is engaged and participates in all regular reviews. They are on target, meeting all deliverables and often call to ensure the government is satisfied. Operational managers ensure all business processes are followed and their workforce continues to be highly ­skilled. Specific examples of the above performance include: the Sabre88 team leading the bi-weekly PEM status call to discuss discrepancies identified and progress with the enhancements and data-entry of all SAT contracts; providing FTE with new awards, mods, CDRLs, and, invoices for PEM entry; continuing the validation of contractual data in NET; and discussing the status of the JSF SAT PEM enhancements that were submitted. Additionally, they continued to work on the funding request for continual PEM support.

REGULATORY COMPLIANCE: Sabre88 met the contractual requirements during this rating period. There are no weaknesses to share. The staff is very knowledgeable of the regulation pertaining to their line of business and the Management Team ensures that said staff knowledge remains fresh. Aft er taking the initiative to propose a continual improvement effort regarding SAT processes and ensuring continued compliance with regulations (see Other Areas below) which was subsequently approved, Sabre88 wasted no time in rolling out their value-added measures.

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Client: General Services Administration (GSA)

Project Title: GSA Telecom Support Services

Contract Effort Description: This task includes both technical execution of data entry/order initiation and Telecommunications Project Management. Data entry, validation, order completion, trouble handling and online software changes as conducted exceeded PWS requirements in accuracy, timeliness and completion.

Project Management activities exceeded PWS requirements in providing guidance on a wide range of IT issues, and in troubleshooting complex IT problems in a manner that minimized interruptions in customers activities. Contractor followed Performance Metrics Standards within the PWS for accuracy, completeness, timeliness, and adherence to Acceptance Criteria of submissions (i.e.: outputs, reports, other deliverables). Outputs complied with agency approved formats for accuracy and completeness. No major issues have occurred. Personnel performed as required in meeting PWS requirements. Standards of good workmanship were maintained. Accuracy of TOPS orders and inventory corrections exceeded PWS satisfactory levels overall in meeting the technical requirements of GSA customers and the administrative requirements of GSA and its contractors.

Evaluation Areas & Rating

  • Quality: Exceptional
  • Schedule: Exceptional
  • Management: Exceptional
  • Small Business Subcontracting: Very Good
  • Regulatory Compliance: Very Good
Assessing Official Comments:

QUALITY: This task includes both technical execution of data entry/order initiation and Telecommunications Project Management. Data entry, validation, order completion, trouble handling and online software changes as conducted exceeded PWS requirements in accuracy, timeliness and completion which benefited the Government. Project Management activities also exceeded PWS requirements in providing guidance on a wide range of IT issues, and in troubleshooting complex IT problems in a manner that minimized interruptions in customers activities which benefited the Government. Contractor followed Performance Metrics Standards within the PWS for accuracy, completeness, timeliness, and adherence to Acceptance Criteria of submissions (i.e.: outputs, reports, other deliverables). Outputs complied with agency approved formats for accuracy and completeness. No major issues have occurred. Personnel performed as required in meeting PWS requirements. Standards of good workmanship were maintained. Accuracy of TOPS orders and inventory corrections exceeded PWS satisfactory levels overall in meeting the technical requirements of GSA customers and the administrative requirements of GSA and its contractors which benefited the Government.

SCHEDULE: Sabre88 personnel completed their assigned work in a timely fashion, often exceeding expectations which benefited the Government. Scheduling requirements within the PWS were met and exceeded which benefited the Government. Scheduling and availability requirements of GSA, customers, and telecommunications access contractors were met. Any changes in personnel schedule were quickly and acceptably communicated and worked around by Contractor at no detriment to requirements completion.

COST CONTROL: Sabre88 managed and controlled contract costs as required and did not exceed authorized funding on this Fixed-Priced Contract.

MANAGEMENT: Sabre88 has performed very good to exceptional in this area. Contractor staff provided timely services as required in the PWS, exhibiting cooperative behavior throughout the course of performance. Contractor was timely in communicating delivery status, and availability of staff. Retention of personnel was satisfactory in ensuring PWS requirements were met. There were no issues involving lack of corporate communication with both the customer and the assigned staff.

REGULATORY COMPLIANCE: Contractor complied with terms and conditions in the task order relating to applicable regulations and codes. Sabre88 also complied with regulations for on-site work and, specifically for on-site presence in the GSA Regional Office Building and complied with GSA policies for use of GSA IT facilities and networks in telework capacities which benefited the Government. Contractor complied with all contract clauses and reporting requirements. The Contractor also complied with applicable contractual regulations and industry regulations.

ADDITIONAL/OTHER: This task includes both technical execution of data entry/order initiation and  Telecommunications Project Management. Data entry, validation, order completion, trouble handling and online software changes as conducted exceeded PWS requirements in accuracy, timeliness and completion. Project Management activities exceeded PWS requirements in providing guidance on a wide range of IT issues, and in troubleshooting complex IT problems in a manner that minimized interruptions in customers activities. Contractor followed Performance Metrics Standards within the PWS for accuracy, completeness, timeliness, and adherence to Acceptance Criteria of submissions (i.e.: outputs, reports, other deliverables). Outputs complied with agency approved formats for accuracy and completeness. No major issues have occurred. Personnel performed and often exceeded meeting PWS requirements. Standards of good workmanship were maintained. Accuracy of Service Now orders and project management activities exceeded PWS satisfactory levels overall in meeting the technical requirements of GSA customers and the administrative requirements of GSA and its contractors.

RECOMMENDATION: Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.

Client: U.S. Nuclear Regulatory Commission

Project Title: Help Desk Support, Computer Support, FOIA Support and Information Services Contract Effort

Description: Help Desk Support, Computer Support, FOIA Support and Information Services

Evaluation Areas & Rating

  • Evaluation Areas & Rating
  • Quality: Very Good
  • Schedule: Satisfactory
  • Management: Very Good

Assessing Official Comments:

QUALITY: Comments: The contractor demonstrated strong technical acumen in both Help Desk and FOIA support, which helped ensure a high-quality service to regional customers.

SCHEDULE: The Contractor Satisfactory met the schedule requirement MANAGEMENT: The contractor did a very good job managing his people and ensuring they were very professional, provided high quality service, and adhered to all aspects of the contract.

RECOMMENDATION:

Given what I know today about the contractor’s ability to perform in accordance with this contract or order’s most significant requirements, I would recommend them for similar requirements in the future.